CARBONMOTIVE

RETURNS, REFUNDS, CANCELLATIONS
& LIMITED WARRANTY POLICY

Effective Date: August 1, 2025  |  Version 3.0

Applies to orders placed in Canada and the United States on or after the Effective Date.

IMPORTANT: This Policy preserves all consumer rights and remedies that cannot legally be waived or limited. If a provision conflicts with mandatory law, that provision applies only to the maximum extent permitted, and the remaining provisions continue in effect.

1. Scope, Seller and Acceptance

This Policy applies to orders placed with CarbonMotive, Alberta Registration No. TN28300168 ("CarbonMotive," "we," "us," or "our"), on or after the Effective Date. Orders placed before that date remain governed by the policy and written order terms in effect when the order was placed.

The party named as seller on the purchaser's invoice is the contracting seller and warrantor. The purchaser is the person or entity named on the order ("Purchaser," "you," or "your"). An installer is not a party to the sale merely because the installer communicates with CarbonMotive on the Purchaser's behalf.

This Policy forms part of the order together with the final invoice, written order confirmation, approved build specifications and CarbonMotive's Terms of Service. It must be made available before purchase. By placing the order after receiving or being given access to these documents, the Purchaser confirms agreement to the order terms. Order-specific terms confirmed in writing by an authorized CarbonMotive representative control over inconsistent general language in this Policy.

2. Definitions

"Product" means any item supplied by CarbonMotive, including a custom steering wheel, core, trim, airbag cover, button or switch assembly, paddle shifter, LED assembly, wiring or related component.

"Order Specifications" means the final invoice, order confirmation and written specifications or changes approved by CarbonMotive and the Purchaser.

"Production" begins when CarbonMotive or a manufacturing partner commits materials or vehicle-specific components to the order, orders or reserves parts, or begins fabrication, machining, trimming, wrapping, stitching, finishing, programming, wiring, assembly or other customization work.

"Covered Defect" means a defect in materials, workmanship or a CarbonMotive-supplied component covered by Section 7 and not excluded by Section 8.

"SRS" means the vehicle's supplemental restraint system, including airbags, inflators, clock springs, sensors, modules and related wiring.

3. Custom and Special-Order Products

CarbonMotive Products are generally custom-made, personalized, configured or specially ordered for a particular vehicle. Once Production begins, the order is final and cannot be cancelled, returned, exchanged or refunded because of a change of mind, changed circumstances, sale of the vehicle, financing, scheduling, or a decision to purchase elsewhere.

Specifications cannot be changed after Production begins unless CarbonMotive approves the change in writing. An approved change may require additional payment and may restart or extend the estimated completion time.

A cancellation request made before Production begins must be sent to support@carbonmotive.ca and is effective only when CarbonMotive confirms approval in writing. CarbonMotive may deduct actual committed costs, special-order components and non-refundable payment-processing charges to the extent permitted by law.

4. Vehicle Information and Approved Specifications

The Purchaser must provide complete and accurate vehicle information, including year, make, model, trim, chassis or platform, original market, relevant factory options, existing modifications and clear photographs of the original steering wheel and controls when requested. CarbonMotive may also require a VIN, part numbers or additional technical information.

Only features and components listed in the Order Specifications are included. Website images, social-media posts, prior builds and reference photographs illustrate possible configurations but do not add a feature to an order. This does not limit any legal right arising from a specific factual representation made by CarbonMotive about the Purchaser's order.

Compatibility issues caused by inaccurate, incomplete or undisclosed information; pre-existing vehicle faults; aftermarket or grey-market components; regional vehicle variations; or unauthorized changes are not manufacturing defects to the extent they caused or contributed to the issue.

Natural and reasonable variation in carbon-fibre weave, forged-carbon pattern, resin flow, leather or Alcantara grain, perforation, stitching, texture and colour is normal for hand-built products. Exact matching is not guaranteed unless expressly included in the Order Specifications.

5. Non-Custom Returns

Custom-made, personalized, specially ordered, discounted, clearance and sale-priced Products are final sale except where a return or remedy is required by law or approved under the Limited Warranty.

A non-custom Product may be returned only with CarbonMotive's prior written authorization. The request must be made within 30 calendar days after delivery, and the Product must be unused, uninstalled, unaltered, undamaged and returned in its original packaging with all accessories, hardware and documents.

An approved voluntary return may be subject to a 20% restocking fee, actual non-refundable payment-processing charges, original outbound shipping and return shipping. No such deduction will be made where prohibited by law or where CarbonMotive approves a refund solely for a Covered Defect.

6. Inspection After Delivery

The Purchaser must inspect the package and Product promptly after delivery and before installation. Visible shipping damage, missing components, incorrect items and cosmetic issues reasonably discoverable before installation should be reported within seven calendar days and before installation.

The report should include clear photographs or video of the outer and inner packaging, shipping label, complete Product, included components and the specific issue. Original packaging must be retained until the claim is resolved because the carrier may require it for inspection.

Installing or modifying a Product after discovering a visible issue may prevent CarbonMotive from determining its cause and may affect the available remedy, except where prohibited by law. A defect that could not reasonably be discovered before installation may still qualify under the Limited Warranty.

7. Six-Month Limited Warranty

CarbonMotive warrants to the original Purchaser that, for six months from the documented delivery date, the Product will be free from Covered Defects that cause it to malfunction during normal intended use in the vehicle identified in the Order Specifications.

This is a limited, non-transferable warranty. It applies only to the original order, original Purchaser and vehicle identified in the Order Specifications. No warranty registration is required.

Coverage is limited to components and functions expressly included in the Order Specifications. Heated steering, vibration or lane-assist functions, LED functions, buttons, paddle shifters, airbags, airbag covers, drive-mode controls and other vehicle-specific features are covered only when expressly listed as supplied by CarbonMotive.

Subject to Sections 8 through 12, CarbonMotive will, at its reasonable option, diagnose, repair, replace, reperform or refund the amount paid for the affected Product or component when a Covered Defect is verified. CarbonMotive will provide any further remedy required by applicable law when an initial remedy does not correct a Covered Defect.

8. Warranty Exclusions

The Limited Warranty does not cover an issue to the extent it was caused or contributed to by:

• Improper installation, removal, handling, storage, transport, maintenance, cleaning or use;
• Accident, collision, impact, abuse, misuse, racing, track use, theft, vandalism, fire, liquid, humidity, chemicals, solvents, extreme temperature, UV exposure or another external cause;
• Normal wear or cosmetic deterioration after delivery, including scratches, scuffs, chips, fading, staining, pilling, flattening, texture change or damage caused by jewellery, fingernails, tools or cleaners;
• Cutting, drilling, sanding, soldering, splicing, repinning, rewiring, resistor or bypass installation, coding, programming, flashing, disassembly, repair, refinishing or modification not authorized in writing by CarbonMotive;
• Vehicle-side wiring, connectors, fuses, grounds, voltage, battery or charging condition, clock spring, steering-column module, control module, software, coding, CAN or LIN communication, or unrelated diagnostic trouble codes;
• A Purchaser-supplied, transferred, used, salvaged, original-equipment or third-party part not supplied by CarbonMotive, including transferred airbags, buttons, switches, harnesses and paddle assemblies;
• Inaccurate or incomplete vehicle information, undisclosed prior modifications, regional configuration differences, or use on a vehicle other than the vehicle specified; or
• A feature, appearance, component or function not included in the Order Specifications.

An exclusion applies only to the extent the excluded circumstance caused or contributed to the claimed issue. It does not cancel coverage for an unrelated Covered Defect.

9. Professional Installation and Safety

Steering wheels, controls, electrical components and SRS-related parts are safety-sensitive. Installation, removal, diagnosis and transfer of original equipment must be performed by a qualified automotive professional familiar with the specific vehicle and its manufacturer procedures.

The installer must follow all manufacturer procedures, electrical precautions, torque specifications, disable and waiting periods, diagnostic requirements and applicable laws. The vehicle must not be driven while an airbag, SRS, steering, restraint-system or other safety warning indicates that the vehicle may be unsafe.

CarbonMotive does not authorize disabling, bypassing or making inoperative any legally required safety system. An airbag, inflator or other pyrotechnic SRS component is included only if expressly identified on the invoice. CarbonMotive does not certify Purchaser-supplied or transferred SRS components, and the Purchaser and installer remain responsible for verifying that all transferred components are undamaged, compatible and installed according to manufacturer requirements.

Airbags, inflators and certain restraint components are regulated dangerous goods. They must not be shipped to CarbonMotive without prior written authorization and carrier-compliant instructions.

10. How to Make a Warranty Claim

A claim must be submitted to support@carbonmotive.ca within the six-month warranty period and promptly after discovery. Stop using the Product if continued use may create a safety concern or worsen the damage.

A complete claim must include the information reasonably required to verify the issue, which may include:

• Purchaser name, order number and proof of purchase;
• Vehicle year, make, model, trim, VIN, mileage and relevant modifications;
• Installer name, contact information, invoice and installation date;
• Clear photographs and continuous, unedited video demonstrating the issue;
• Diagnostic scan reports and fault codes before and after clearing and retesting;
• Photographs of connectors, wiring, circuit boards, labels and part numbers;
• Confirmation that connections, grounds, fuses, modules and vehicle-side systems were checked;
• Comparison testing using the original vehicle components when reasonably requested; and
• Any further non-destructive test reasonably required by CarbonMotive's warranty team.

Submitting a claim does not constitute approval. CarbonMotive may require return of the affected component or complete Product for inspection before making a final decision or providing a remedy.

11. Preservation of Evidence and Authorized Work

After a claim is opened, the Purchaser and installer must not cut, splice, repin, rewire, program, repair, replace, discard or otherwise alter the claimed component without CarbonMotive's prior written authorization, unless immediate work is reasonably necessary to address an urgent safety risk.

Unauthorized alteration or disposal may result in denial only to the extent it prevents CarbonMotive from reasonably verifying the claimed defect or its cause. Falsified, materially altered or intentionally misleading evidence may result in denial and recovery of costs where permitted by law.

12. One Complimentary Advance Remedy Per Verified Issue

Each distinct, verified issue is eligible for one initial complimentary advance remedy selected by CarbonMotive after reviewing the available evidence. An advance remedy may include remote configuration or troubleshooting instructions, repair guidance, an affected replacement component or another reasonable corrective measure.

CarbonMotive will provide no more than one complimentary advance replacement-parts shipment for the same affected component, function, symptom or substantially related cause. Repeat or related claims will ordinarily be treated as the same issue even if the suspected diagnosis changes.

If the initial advance remedy does not resolve the issue, CarbonMotive may require the affected component or complete Product to be returned for inspection. CarbonMotive is not required to send a second advance or cross-shipped replacement before receiving and inspecting the first supplied component or affected Product.

Troubleshooting instructions alone do not exhaust the Limited Warranty. If inspection verifies that a Covered Defect remains, or that a replacement supplied by CarbonMotive is independently defective, CarbonMotive will provide the further repair, replacement, refund or other remedy required by this Limited Warranty or applicable law.

CarbonMotive selects an advance remedy based on information and evidence provided by the Purchaser and installer. If that information was incomplete, inaccurate, misleading or later materially changed, additional parts, shipping, diagnostics, removal, installation and labour are not automatically complimentary and may be charged to the Purchaser.

A repaired or replacement component does not restart the original six-month warranty period unless CarbonMotive confirms otherwise in writing or applicable law requires otherwise.

13. Warranty Shipping and Inspection

All returns require written authorization and shipping instructions. Unauthorized returns, collect-on-delivery shipments and unauthorized dangerous-goods shipments may be refused.

Unless CarbonMotive confirms otherwise in writing or applicable law requires otherwise:

• The Purchaser is responsible for secure packaging and shipping the claimed Product to the authorized inspection location;
• The Purchaser should use tracked and fully insured shipping and bears the risk of loss or damage during return transit;
• CarbonMotive will cover no more than one standard outbound shipment for the initial approved complimentary advance remedy;
• Expedited shipping, brokerage, duties, taxes and additional shipments for the same issue are the Purchaser's responsibility; and
• If inspection finds no Covered Defect, the Purchaser is responsible for return shipping and any requested non-warranty work.

Original outbound and return shipping charges are non-refundable except where required by law or expressly approved by CarbonMotive in writing.

14. Labour, Diagnostics and Other Third-Party Costs

CarbonMotive does not reimburse installation, removal, reinstallation, diagnostics, scanning, coding, programming, alignment, towing, storage, vehicle rental, travel, loss of use, lost income or other third-party costs unless CarbonMotive expressly approved the specific expense in writing before it was incurred or reimbursement is required by law.

15. Timelines, Delays and Non-Delivery

Production and delivery dates are estimates unless CarbonMotive expressly guarantees a date in writing. Timelines may be affected by custom specifications, vehicle-specific or original-equipment parts, supplier lead times, Purchaser approval delays, carriers, customs, severe weather, labour interruption or circumstances outside CarbonMotive's reasonable control.

If an order has not been delivered within 90 calendar days after purchase, the Purchaser may request a written status review and cancellation. CarbonMotive will approve a refund where required by applicable law or where the delay is attributable to CarbonMotive and the Purchaser has not accepted a revised delivery date. This provision does not restrict an earlier cancellation or refund right provided by law.

Delay caused by missing information, delayed approval, unpaid balances, an incorrect address, refusal of delivery or other Purchaser action is not treated as a CarbonMotive delay.

16. Refused, Unclaimed and Undeliverable Packages

The Purchaser is responsible for providing an accurate address, monitoring tracking, paying destination duties or taxes and accepting delivery. A package returned because of refusal, failure to collect, an incorrect address, unpaid charges or unsuccessful delivery attempts is not an approved return and does not automatically cancel the order.

The Purchaser is responsible for actual return-to-sender, storage, address-correction and reshipping costs to the extent permitted by law. CarbonMotive will attempt to contact the Purchaser before taking any further action. Uncollected Products will be stored, handled or disposed of only as permitted by applicable law and after any notice required by law.

17. Refund Processing

An approved refund will be returned to the original payment method after any required Product is received and inspected. CarbonMotive will process the refund within the period required by law or, where no mandatory period applies, within 10 business days after final approval and inspection.

Permitted deductions may include an applicable 20% voluntary-return restocking fee, actual non-refundable processing charges, outbound shipping, return shipping, missing components and diminished value caused by use, damage or alteration not attributable to CarbonMotive. Deductions will not be imposed where prohibited by law or on a refund approved solely because of a Covered Defect.

18. Payment Disputes

Before initiating a chargeback or payment dispute, the Purchaser is encouraged to contact support@carbonmotive.ca and provide a reasonable opportunity to review and resolve the concern. CarbonMotive may provide the payment provider with relevant order records, specifications, approvals, communications, production records and delivery evidence.

Nothing in this Section limits any right available under applicable law or payment-network rules. CarbonMotive may seek recovery only of costs that are lawfully recoverable, including costs awarded by a court or tribunal.

19. Cross-Border Orders

For shipments outside Canada, the Purchaser is the importer of record unless CarbonMotive confirms otherwise in writing. The Purchaser is responsible for destination duties, tariffs, customs charges, brokerage, import taxes, documentation and clearances.

Customs inspection or delay does not create a refund right unless required by law. CarbonMotive is not responsible for exchange-rate changes, foreign-transaction fees or currency-conversion charges imposed by a payment provider.

20. Disclaimer and Limitation of Liability

Except for the express Limited Warranty in Section 7 and any warranty, condition, guarantee or remedy that cannot legally be excluded or limited, CarbonMotive makes no additional warranty or representation regarding a Product.

For purchasers in the United States, CarbonMotive does not disclaim implied warranties where prohibited by the Magnuson-Moss Warranty Act or state law. To the extent permitted by applicable law, any implied warranty may be limited in duration to the six-month written warranty period. Some states do not permit limitations on the duration of implied warranties, so this limitation may not apply.

To the fullest extent permitted by law, CarbonMotive is not liable for indirect, incidental, special, exemplary, punitive or consequential loss, or for lost profit, revenue, data, business opportunity or vehicle use. CarbonMotive's aggregate liability relating to a Product will not exceed the amount paid for the specific Product giving rise to the claim.

Nothing in this Policy excludes or limits liability for fraud, gross negligence, wilful misconduct, death or personal injury caused by negligence, breach of a mandatory consumer guarantee, or any liability that cannot lawfully be excluded or limited.

21. Mandatory Consumer Rights

Canada. Nothing in this Policy limits a right, legal warranty, condition, guarantee or remedy that cannot be waived under the law of the Purchaser's province or territory. Purchasers in Quebec retain all applicable legal warranties under the Civil Code of Quebec and the Consumer Protection Act.

Quebec language rights. Where required by Quebec law, applicable standard-form terms will be made available in French before the Purchaser expressly chooses to contract in another language. Purchasers requiring French documents should contact support@carbonmotive.ca before ordering.

United States. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

22. Governing Law and Dispute Resolution

Before commencing a formal proceeding, the parties should attempt in good faith to resolve the dispute by written notice to support@carbonmotive.ca describing the issue and requested resolution. This informal process does not extend or shorten a mandatory legal deadline unless the parties agree in writing or applicable law provides otherwise.

Subject to mandatory consumer law, this Policy and each order are governed by the laws of Alberta and the federal laws of Canada applicable there, without regard to conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

The courts of Alberta have non-exclusive jurisdiction. This does not prevent a consumer from bringing an eligible claim in small-claims court or in another court or forum where mandatory consumer law permits or requires it.

23. Communications and Policy Administration

Notices to CarbonMotive must be sent to support@carbonmotive.ca. Notices to the Purchaser may be sent to the contact information on the order. Email, text-message and messaging-application communications may be retained and used as evidence of specifications, approvals and instructions, subject to applicable law.

The version of this Policy in effect when an order is placed applies to that order. CarbonMotive may revise this Policy for future orders but will not retroactively replace the policy governing an existing purchase.

If any provision is found unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions will continue in effect. Failure to enforce a provision on one occasion is not a waiver of future enforcement.

This Policy, the invoice, Order Specifications and Terms of Service comprise the written agreement concerning returns, refunds and warranty coverage. Nothing in this provision excludes liability for a misleading representation or another obligation that cannot lawfully be excluded.

24. Contact and Warrantor Information

Warrantor and seller: The party identified as seller on the applicable invoice, operating as CarbonMotive (Alberta Registration No. TN28300168)

Warranty and return email: support@carbonmotive.ca

Website: https://carbonmotive.ca

Return address: Provided in writing with an approved return authorization. Do not ship any Product, airbag, inflator or other SRS component without written instructions.